Part A: Products & Customization
Q1: Can I customize a display to fit my very specific brand guidelines?
A: Absolutely. “Highly Customizable” is our core promise. We go beyond just printing your logo. We can adjust sizes to fit unique spaces, modify structural designs for specific functionality, and recommend materials that best reflect your brand’s image, whether it’s eco-friendly, luxury, or rugged for outdoor use.
Q2: What materials do you recommend for a heavy-duty outdoor banner?
A: For outdoor use, we recommend a durable substrate like PVC mesh (allows wind to pass through) paired with high-quality UV-resistant inks from our Roland or Seiko printers. This combination ensures your graphic remains vibrant and the material withstands various weather conditions without tearing.
Part B: Ordering & Production
Q3: I’m new to importing displays. What is the process of working with you?
A: The process is straightforward:
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Inquiry: You send us your design, specifications, or even just an idea.
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Quotation & Confirmation: We provide a detailed quote. Upon agreement, you place an order and make a deposit.
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Production: We manufacture your order in our facility, and can provide production photos for your peace of mind.
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Quality Check & Shipping: We perform a final inspection, then professionally pack and ship your goods, providing all necessary tracking details.
Q4: What is your lead time for a typical order?
A: Lead times vary based on order complexity and quantity. For standard products, production typically takes 7-15 working days. For complex custom projects, it may take 15-30 working days. We will always provide a clear timeline with your quotation.
Q5: Do you provide samples? What is the cost and lead time?
A: Yes, we highly recommend ordering a sample to verify quality. Sample costs depend on the product but are generally affordable. The lead time for samples is typically 5-7 working days. Sample fees are often deductible from your subsequent bulk order.
Part C: Quality, Payment & Logistics
Q6: How do you ensure product quality?
A: Quality is integrated into our process. We have a multi-stage quality control system that includes raw material inspection, in-process checks during production, and a final random inspection before packing. We are also certified to [You can add a relevant certification here if you have, e.g., ISO 9001] standards.
Q7: What are your payment terms for new customers?
A: For new customers, our standard terms are 30% deposit via T/T (Telegraphic Transfer) or PayPal, with the 70% balance paid before shipment. This is a common and secure practice in international trade. After establishing a successful partnership, we can discuss more flexible payment arrangements.
Q8: How do you handle shipping and what are the incoterms?
A: We have extensive experience in exporting worldwide. We can ship via air, sea, or courier (DHL/FedEx). We typically quote based on FOB (Free On Board) Shenzhen/Guangzhou or EXW (Ex-Works), but can also arrange CIF (Cost, Insurance, and Freight) if you prefer. We will advise the best logistic solution based on your order’s size, urgency, and destination.